Is shipping really FREE?
Yes, shipping is Free within in Australia.
How are the items delivered?
The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
How long will it take to receive a tracking number?
It will take usually between 1-3 business days
How long will it take for my items to arrive?
The estimated delivery time frames are: *For customers in VIC, approximately 3 - 5 working days; *For customers in NSW, SA, ACT, approximately 4 - 8 working days; *For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days. NOTE: Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment). We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either. Please be advised stock availability shown on the site is for your reference only. While we strive to provide the most accurate and timely stock information, it may become out of date and may change between the time you add an item to cart and the time your order is received by us.
How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
Do you offer warranty?
All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty: *Damages due to misuse by the user or during delivery will not be covered by this warranty Damage on Arrival (DOA) This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty: *You must check your item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply. *Please do not return the faulty item to us without our approval
Refund and/or Replacement?
Refund and replacement generally take up to 2 working days to process, and we will notify you right after it has been processed. NOTE: *A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Who can I contact if I have a problem with my order?
All enquiries can be forwarded to firstname.lastname@example.org
Is checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Unable to find satisfactory answers?
Drop us a line
If you have any other question please feel free to send us an email at email@example.com or fill in the form below.